Hi Sarah. Everything's running fine.

Your fibre is humming along, your bill is sorted, and the kids are still complaining the Wi-Fi is too slow even though it isn't. Standard Tuesday.

All systems healthy - last checked 2 minutes ago

Your plan

Fibre 1.5G

$85 / month, no contract, no surprises

Download1.5 Gbps

Upload1.5 Gbps

DataTruly unlimited

Static IPIncluded

Change my plan

Your bill

$85.00

Next charge: June 1, 2026

MayPaid

JuneDue Jun 1

PaymentVisa ending 4421

Auto-payOn

View past bills

Your Wi-Fi

2 networks

Both running smooth

BOQ-Mitchell

Main network, 14 devices

Active

BOQ-Mitchell-Guest

Guest network, 0 devices

Active

Manage Wi-Fi

Quick things

Download a bill

Last 12 months ready

Run a speed test

From your router

Message a tech

Reply usually under 10 min

Pause my service

Heading away? Pause up to 60 days

Your service so far

2 yrs, 4 mo

Member since January 2024. One of the first 200 homes hooked up in Trenton.

99.98%

Uptime over the last 12 months. The two outages were both pole damage on County Road 33.

847 GB

Data this month. Roughly 56% streaming, 22% video calls, 14% gaming, 8% everything else.

Recent activity

May payment received

Visa ending 4421, auto-pay

$85.00

May 1

Brief outage on County Road 33

Pole damage from storm. Restored 4:59 PM.

41 min

May 2

Speed test ran from kitchen Eero

99% of plan speed, that's a good week

1.48 Gbps

Apr 14

April payment received

Visa ending 4421, auto-pay

$85.00

Apr 1

New device joined: Ben's iPad mini

Approved automatically, household profile

Approved

Apr 28

Heads up: tree work on Highway 33 next Tuesday

Hydro crews are clearing limbs near the cabinet that feeds your block. We don't expect downtime, but if it happens it'll be between 9 AM and 1 PM.

How the neighbourhood is doing

Aggregate stats across the 412 BOQ homes on the Trenton + Mountain View loop. No personal data, just the local pulse.

Average plan speed

1.18 Gbps

Most homes here run Fibre 1G or Fibre 1.5G

Loop uptime, 30 days

99.94%

One outage, 41 min, May 2 storm

Average response time

8 min

From a real person, not a bot

Homes connected

412 / 480

86% of the loop on BOQ fibre

New this month

7 homes

Including 4 on Maple Ridge Drive

Local techs on call

3 in Trenton

All within 12 km of your driveway

Need a hand with anything?

A real person from Quinte West picks up the phone. No phone tree, no hold music, no "did you try restarting your router". Well, sometimes that one.

Things you might want soon

Add a second line

Workshop fibre

For the garage, separate from the house

Marc's been talking about a dedicated line for the workshop CNC and the cameras. We can pull a second strand off your existing drop for $35/mo.

Get a quote

Refer a neighbour

$50 each

For you and them, every signup

7 of your neighbours signed up after you mentioned us at the rink. We owe you a beer. Your code is MITCHELL-2024.

Share my code

Travel mode

Pause the bill

Up to 60 days, $15/mo holding fee

Heading to the cottage in July? Pause your service for up to 60 days. Equipment stays put, settings stay set, you save the difference.

Plan a pause

Stuff people ask us

The questions that come up most often, with answers from the techs who actually do the install work.

Why is one corner of the house slower?

Usually a node placement thing. Your basement Eero is sitting behind the furnace, which is a wall of metal between it and the rec room. Move it to the top of the stairs and you'll see a jump. Happy to send a tech out to figure out the best spot.

My speed test says less than what I'm paying for.

Most browser speed tests cap at 1 Gbps because they're built for the average plan. Your 1.5G shows up properly on a wired test from a laptop with a 2.5 GbE port. Or just trust the test our router runs every Friday morning, that one's accurate.

How do I switch my email autopay card?

Click the bill card up top, then "Payment method", then "Add new card". Old one stays as backup until you delete it. Takes 30 seconds. We don't store the full number, just the last four.

Can I get a static IP for my workshop?

You already have one, included with Fibre 1.5G. It's 142.182.18.94, listed under "Advanced" if you ever flip into Power view. If you want a separate one for a second line, that's $5/mo on top.